Website Terms of Use

Plain-language summary

This summary is for orientation only. It is not part of the Terms and does not change them. Where the summary and the Terms differ, the Terms apply.

• This page covers our website, not our product. If you subscribe to ABS Twin as a studio, your relationship with us is governed by a separate agreement — the Master Subscription Agreement — not by this page.
• ABS Twin is a booking and customer-communications system that a beauty or wellness studio runs for its own customers. It is not a general-purpose AI assistant and we do not offer one.
• You can try a demonstration. The demo phone line and demo messaging on this site are answered by our own AI assistant, in our own demonstration studio. It never pretends to be a person. On the demonstration phone line it says it is an AI assistant in its opening words. In a demonstration chat it will confirm plainly that it is an AI if you ask. It is a demonstration, not a real booking with a real salon.
• The demo line is not an emergency line, and no one watches it continuously. Some things it hears are passed to our people automatically, but that is not a channel anyone should rely on in an emergency. If you have an emergency, call the UAE emergency services.
• You cannot buy anything on this site. A subscription is agreed separately, under an Order Form and the Master Subscription Agreement.
• Please do not put anyone else's personal information into the demo. No real client lists, no customer phone numbers, no health information. It is a demo. If you do, we may delete it without telling you first.
• What you read here is information, not advice, and not a guarantee. Demos, sample conversations and screenshots show what the product can do in ideal conditions; they are illustrative. AI outputs can be wrong.
• There are limits on what we are responsible for. We are not responsible for lost profits, lost business, lost data, wasted time or wasted spending, or for the services other companies provide that ours depends on — telephone and messaging platforms, AI model providers, hosting. Clause 14 sets this out, clause 12 explains the third-party point, and nothing in either takes away a right the law says you keep. If you use the site for a business there is also a ceiling on our liability (clause 14.10); if you are not acting for a business, that ceiling does not apply to you.
• You have responsibilities too — clause 6 (how you may use the site), clause 8.6 (no real client data in a demo) and clause 15. What we make available is the site used in the way clause 6 describes; using it in some other way is not something we offer (clause 6.5).
• If something goes wrong, tell us first. Either of us gives the other written notice and 30 days to try to fix it before going to court (clause 17.3) — and you can complain to a competent authority at any time.
• We can block access to the site or the demo if it is being misused (clauses 6.4 and 16).
• As things stand today, we set no cookies of our own on this site and our website analytics do not build a profile of you. The exact position, including the two qualifications to that statement, is in the Cookie & Tracking Notice, which governs.
• UAE law applies, and the Dubai Courts can hear a dispute — without stopping you using any other route the law gives you.
• There is an Arabic version of these Terms, and in almost every case it is the version that prevails. Clause 20 states this exactly.

1. Who we are, and how to read these Terms

1.1 Who we are. This website is operated by Carnelian Technologies L.L.C-FZ, a Limited Liability Company licensed by Meydan Free Zone, Dubai, United Arab Emirates, licence number 2415615.01 (issued 26 January 2024, expiring 25 January 2027), registered address Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. In these Terms, "Carnelian", "we", "us" and "our" mean that company. The complete identity, licensing, tax-registration, complaints and contact particulars required by UAE consumer-protection and e-commerce legislation are published in the Legal Notice & Company Identity (Imprint), which forms part of these Terms by reference for identification purposes.

1.2 ABS Twin is our product; Carnelian is the company. "ABS Twin" is the name of the software service described on this website. ABS Twin is not a legal person and is not a party to any agreement. Any agreement is with Carnelian.

1.3 What these Terms are. These Website Terms of Use ("Terms") set out the basis on which you may access and use the Site — meaning abstwin.com, its public subdomains and public pages, the forms published on it, the public, unauthenticated pages at app.abstwin.com (the studio-application form and the support form), the demonstration surfaces described in clause 8, and carnelian.tech and its public pages, which are Carnelian's corporate website. "You" means the person accessing the Site, and, where you access it for a business, that business as well.

1.3.1 What is outside the Site. These Terms do not apply where a separate agreement applies to a particular property or service. In particular, the ABS Twin control panel at app.abstwin.com once you have signed in, the staff application at staff.abstwin.com and the application programming interfaces are not open to the public, are not part of the Site, and are governed by the documents named in clause 2.2 and not by these Terms. The public, unauthenticated application and support pages at app.abstwin.com are part of the Site: they are reached without signing in, they are used before any subscription exists, and until a subscription is entered into these Terms are the published terms that govern their use.

1.4 Acceptance. By accessing or using the Site you accept these Terms. If you do not accept them, please do not use the Site. Clause 8.1A explains how these Terms are presented to you on a Demo Surface, which can be reached without visiting a web page.

1.5 Acceptance of these Terms is not a consent to data processing. Where the law requires your consent for us to process your personal data — for example to send you marketing — we ask for it separately, by a clear affirmative action, and we record it. We do not treat browsing, scrolling or continued use of the Site as consent to anything. This clause 1.5 does not apply to a consent you give under clause 8.4, which is a separate, specific, affirmative and withdrawable consent given in the demonstration conversation itself. How we handle personal data is explained in the Privacy Policy, and the technologies used on the Site are listed in the Cookie & Tracking Notice.

1.6 Changes to these Terms. Clause 21 explains how we change these Terms and when a change takes effect.

1.7 Language. These Terms are published in Arabic and in English. Clause 20 governs which version prevails.

2. Scope — these Terms govern the Site only

2.1 These Terms govern use of the Site. They do not govern the supply of ABS Twin as a service.

2.2 If your studio subscribes to ABS Twin, the supply of the service is governed by the Master Subscription Agreement, the applicable Order Form, the Data Processing Agreement and the other documents listed in the order of precedence set out in the Master Subscription Agreement — and not by these Terms. Nothing on the Site, and nothing in these Terms, varies, adds to, or overrides any of those documents.

2.2.1 Where to find the service terms. If you are looking for the terms that govern the ABS Twin service itself, they are published as the Master Subscription Agreement and the Acceptable Use Policy.

2.3 If there is any inconsistency between these Terms and the Master Subscription Agreement in relation to the supply of ABS Twin, the Master Subscription Agreement prevails. Clause 14.8 states how a claim brought under these Terms interacts with the limits of liability in that agreement.

2.4 If you are a Guest. If you are a Guest (clause 3.2), your relationship in respect of that appointment, that treatment and that studio's own policies is with the studio, not with Carnelian. The studio is responsible for its own services, prices, policies and for the personal information it holds about you. This describes who is responsible to you for the studio's own services and policies; it does not affect our own obligations in respect of personal data, which are described in the Privacy Policy. Where a studio's assistant communicates with you on a channel that studio has enabled, it does so in the studio's name and under the studio's configuration. The channels available, and which of them are in operation, are described in Annex A, whose Status column states the position for each feature and is verified against the live build on the day this annex is published and at every review. Information about how personal data flows through ABS Twin, and whom to approach about it, is in the Privacy Policy and in the AI & Recording Disclosure.

2.5 Nothing is sold through the Site. No goods and no services may be ordered, purchased, paid for or subscribed for through the Site, and the Site is not a sales channel or a point of sale. A subscription to ABS Twin is entered into under an Order Form and the Master Subscription Agreement, and is invoiced and paid under the Billing Terms & Tax Invoice Template. Refunds, cancellations and the cooling-off position for a subscribing Studio are governed by the Refund & Cancellation Policy, and not by these Terms.

2.6 Clause 2.5 is a statement of scope. It does not affect any right you have in respect of a purchase actually made under the documents named in it. Clauses 2.5 and 2.6 do not affect the application of UAE e-commerce and consumer-protection legislation to the Site or to Carnelian.

3. Definitions

3.1 Capitalised terms used but not defined in these Terms have the meaning given to them in the Master Subscription Agreement. Where a term is defined in both, the definition in these Terms applies for the purposes of these Terms only.

3.2 In these Terms:

3.3 Our email addresses — the mail-domain rule. Our email addresses are on contact.abstwin.com, and each route in clause 18 has its own: info@ for general enquiries, legal@ for legal notices, privacy@ for privacy and data-protection requests, dpo@ for the Data Protection Officer, and security@ for security reports. support@carnelian.tech is the company-level mailbox of Carnelian Technologies L.L.C-FZ and remains a valid alternative route to any of them. Inbound delivery on contact.abstwin.com was verified by test on 21 August 2026: all of those addresses deliver (an earlier check the same day was made too soon and reported otherwise). The apex domain abstwin.com has no mailbox at all, so no bare @abstwin.com address is one of ours, and mail sent to such an address will not reach us.

4. What ABS Twin is — and what it is not

4.1 What it is. ABS Twin is a booking and customer-communications system that a Studio operates for its own customers. It schedules, reschedules and cancels appointments against the Studio's own calendar, answers questions about the Studio's own services, hours, location and published policies, and passes matters it cannot handle to the Studio's own people.

4.2 What it is not. ABS Twin is not:

1. a general-purpose AI assistant, a chatbot platform, an open-domain conversational product, or a large-language-model product offered for general use;
2. a medical, clinical, diagnostic or therapeutic system, and not a medical device: it does not diagnose, treat, cure or prevent any medical condition;
3. a health-record system: it is not designed, sold or supported as a system of record for clinical or treatment information, and a Studio must not use it as one (see our Restricted / Health Data Addendum);
4. a source of medical, clinical, dermatological, aesthetic-procedure, dental, nutritional, pharmaceutical, legal, financial, tax or insurance advice;
5. a substitute for a Studio's own compliance with the laws that apply to it — including data-protection, consumer-protection, marketing, telecommunications, health-sector and employment law; or
6. a guarantee of any commercial outcome.

4.3 Clause 4.2 describes the boundaries of what we offer. It is a statement of scope, not a limitation of liability, and it applies regardless of anything in clause 14.

5. Permission to use the Site

5.1 We grant you a personal, revocable, non-exclusive, non-transferable and non-sublicensable permission to access and view the Site, and to print or download individual pages, for your own information and for evaluating whether ABS Twin is suitable for your business.

5.2 You may quote short extracts of Site Content in commentary, reporting or an internal evaluation, provided you do so accurately, without alteration, without presenting the extract misleadingly, and with attribution to Carnelian Technologies L.L.C-FZ and a link to the page you took it from.

5.3 All other rights are reserved. This permission is not a sale, and it does not transfer any right of ownership.

5.4 We may withdraw or vary this permission at any time in respect of any person who breaches clause 6.

5.5 Who may use the Site. The Site is intended for business users. By accessing or using the Site you confirm that you have the legal capacity to accept these Terms, and that where you access the Site for a business you are authorised to accept them on that business's behalf. Where you use the Site or a Demo Surface for the purposes of a business, you do so exclusively for the purposes of that business or trade and not for personal, family or household purposes. Where you are not acting for the purposes of a business, clause 14.10 does not apply to you, and nothing in these Terms affects any right the law gives you as a consumer. This clause is a statement of the capacity in which you act; it is not, and must not be read as, a waiver of any statutory right. The Site has no user accounts and no registration. See also clause 10.8 (children).

6. Acceptable use of the Site

6.1 You must not:

1. access, or attempt to access, any part of the Site, any server, or any system or network connected to it, that is not publicly published;
2. use any robot, spider, scraper, crawler, headless browser, extraction script or other automated means to access, copy, index, monitor or collect Site Content or the responses of a Demo Surface. This does not restrict a search-engine crawler operating in accordance with our published robots directives, assistive or accessibility technology used to read the Site, an availability or link-checking monitor or a web-archiving service operating at a reasonable rate against published pages, or anything else the law does not permit us to restrict;
3. copy, republish, mirror, frame, resell, or make Site Content available as part of another product or service;
4. reverse engineer, decompile, disassemble, or attempt to derive the source code, models, prompts, configuration or underlying structure of any part of the Site or of a Demo Surface, except to the extent that this restriction cannot lawfully be imposed;
5. use the Site, Site Content or a Demo Surface, or their outputs, to build, train, fine-tune or improve any model, dataset or service, or to carry out text and data mining over Site Content;
6. use the Site, Site Content or a Demo Surface, or their outputs, to evaluate or test any model, dataset or service for the purpose of developing, marketing or promoting a product or service that competes with ABS Twin, or for publication. This does not restrict your own internal evaluation of ABS Twin under clause 5.1;
7. probe, scan or test the vulnerability of the Site, or breach or circumvent any security, authentication or rate-limiting measure — see clause 6.3, which gives you a lawful route to report a genuine security concern;
8. interfere with, overload or impair the Site or its underlying infrastructure, including by denial-of-service activity or by generating disproportionate automated traffic;
9. submit, transmit or link to material that is unlawful, defamatory, obscene, infringing, harassing, or that contains malicious code;
10. impersonate any person, misstate your affiliation with any person, or submit a form using another person's contact details without that person's authority;
11. use any Site form or contact address to send unsolicited commercial communications;
12. record, transcribe, publish or make available to a third party a recording, transcript or reproduction of a demonstration interaction without our prior written consent. This sub-paragraph does not prevent you from making a report to a competent authority, from taking legal advice, or from doing anything else the law does not permit us to restrict; or
13. use the Site in a manner that breaches any applicable law, or that is intended to obtain access to ABS Twin other than under a subscription.

6.1A Our reservation, and what it does not reach. We reserve all rights in the material we publish on the Site, including any right to mine or machine-process it. This reservation does not apply to a Submission, to a Demo Surface conversation, or to any personal data. We do not use a Submission, a demonstration conversation or the personal data in either to train, fine-tune or evaluate any artificial-intelligence model.

6.2 You must not enter, upload or dictate into any Site form or any Demo Surface any personal data relating to another person unless you are lawfully entitled to do so and have any consent or other lawful basis that is required. See clause 8.6, which prohibits this outright for the Demo Surfaces.

6.3 Reporting a security issue. If you believe you have found a security vulnerability in the Site or in ABS Twin, please report it to security@contact.abstwin.com (or, if that address is unavailable to you, to support@carnelian.tech marked "Attn: Security"). We will acknowledge a good-faith report within a reasonable period. Testing conducted in accordance with a written authorisation we give you in advance is not a breach of clause 6.1(7).

6.4 We may suspend or block access to the Site or to a Demo Surface from any device, network, address, telephone number or messaging account that we reasonably believe is being used in breach of this clause 6, and we may report unlawful activity to the competent authorities. Where the breach is capable of remedy and no ongoing harm is being caused, we will, where it is practicable and lawful to do so, give notice and an opportunity to stop before blocking access.

6.5 This clause is the method of use. This clause 6, together with clause 8.6 (no real client data in a demonstration), is the documented method of use for the Site and for the Demo Surfaces. Access and use within it is what we make available; access or use outside it is not something we make available at all, and is not part of what we undertake to provide.

7. Intellectual property

7.1 The Site and all Site Content are owned by Carnelian or licensed to us, and are protected by intellectual-property laws.

7.2 "ABS Twin", "Carnelian", "Carnelian Technologies", our logos and our product names are our trade marks or trade names, whether or not registered. We publish no registration number here and we make no claim that any particular mark is registered. You may not use them without our prior written consent, except to refer factually and accurately to Carnelian or to ABS Twin.

7.3 Third-party names, marks and logos appearing on the Site (for example those of platform and infrastructure providers) belong to their respective owners and are used for identification only. Their appearance does not imply any endorsement, partnership or certification.

7.4 Reporting infringing or unlawful content. If you believe that Site Content infringes your rights, or that any content published on the Site is unlawful, please contact us at the address in clause 18 with enough detail to identify the material and the right or the unlawfulness relied on. We will review the report and, where we consider it appropriate, remove, amend or restrict access to the material. This route is in addition to, and does not replace, any complaint you may make to a competent authority.

8. Demonstrations, sample conversations and the demo Assistant

This clause is important. Please read it before using a Demo Surface.

8.1 What the demonstration is. The Site makes available a demonstration of ABS Twin. Depending on what is published from time to time, this may include a demonstration telephone line, a demonstration messaging conversation, and interactive or recorded examples on the page. The demonstration runs in our own demonstration studio — a studio we operate ourselves for this purpose, not a customer's — and on our own number, +971 4 329 4347, which is the demonstration line and not the staffed number in clause 18.

8.1A How these Terms are presented on a Demo Surface. A Demo Surface can be reached without visiting a page of the Site — by dialling the demonstration number or by opening a messaging conversation with it. At the start of each demonstration interaction the Assistant gives a short notice, spoken or written in the language of the conversation, which states that this is a demonstration and not a real booking, that you are dealing with Carnelian and not with any studio, that you must not give it anyone else's personal information, that what it says may be wrong and must not be relied on, that it is not an emergency line and not our complaints line, and where these Terms are published. If you continue after that notice, clauses 8 and 14 apply to your use of that Demo Surface. We record, for each demonstration interaction, the notice given, its wording and its language, the version identifier and the stored content hash of these Terms then published, and the date and time in UTC.

8.2 You are talking to us, not to a Studio. When you use a Demo Surface, you are communicating with Carnelian. You are not communicating with any Studio, and you are not making a booking with any real salon, clinic or business. Any appointment, price, service or availability shown in a demonstration is illustrative and creates no entitlement of any kind. Where a number we publish for demonstrations is also used by a Studio's Guests, clause 2.4 applies to that Guest's communication and this clause 8.2 does not apply to it.

8.3 You are talking to an AI. The demonstration Assistant is an artificial-intelligence system, and it is configured never to present itself as a human being.

8.3.1 On the demonstration telephone line, the Assistant identifies itself as an AI assistant in its opening words, and it is configured not to play background office sounds.

8.3.2 On a demonstration messaging conversation, the Assistant is configured never to present itself as a human being and to confirm plainly and promptly that it is an AI if you ask.

8.3.3 If you would prefer to speak to a person, please use the contact route in clause 18.

8.4 Recording, transcription and your consent. We treat the capture of a demonstration call or conversation — including capture that is transcribed and not kept as audio — as something we ask you to agree to, not something we assume. No audio recording is made: a demonstration call is not audio-recorded, and what is kept is the written transcript described at clause 8.4.5.

8.4.1 On the demonstration telephone line. The notice is given before any capture of the call begins. We design and configure the line so that the notice is given first and so that it is not a setting that can be silently disabled. The notice tells you what is captured, and asks you to confirm that you are content to continue on that basis. If you do not wish to continue, you may end the call, and we will delete the capture of that call.

8.4.2 On a demonstration messaging conversation. The message you send to start the conversation reaches us — and is stored by the messaging platform and by us — before we are able to reply to it. We give the notice in our first reply and ask you to confirm that you are content to continue. If you do not wish to continue, tell us or stop replying: we will delete the messages already exchanged and confirm to you that we have done so.

8.4.3 We record your consent, and you may withdraw it. Where you give that confirmation, we record the fact of it, the wording and the language of the notice you were given, and the date and time in UTC, against that demonstration session. The consent is specific to the demonstration and is separate from your acceptance of these Terms (clause 1.5). You may withdraw it at any time, and ask us to delete what was captured, by writing to the address in clause 18.

8.4.4 If the notice fails. If a technical failure means that you were not given the notice, tell us at the address in clause 18 and we will delete the capture of that interaction and confirm that we have done so.

8.4.5 What we keep. We keep, for each demonstration call: a written transcript, an AI-generated summary, the calling number, the duration of the call and the reason the call ended. For a demonstration messaging conversation we keep the messages exchanged. Where a guest profile is created from a demonstration conversation, we keep that too — a written record, generated by an artificial-intelligence system from what you said, of your stated preferences and of what the system took from the conversation about how you like to be dealt with; you may object to it, and ask us to delete it, at the address in clause 18. The notice you hear or read, in full and in the language of the conversation, is published in the AI & Recording Disclosure; what we then do with that material, and how to ask us to delete it, is explained in the Privacy Policy. A deletion request is handled by our people, by hand; we do not offer a self-service deletion control.

8.4.6 How long we keep it. The periods for which demonstration transcripts, summaries, profiles and messages are kept are being set, and once set they are published in the Privacy Policy and in the retention schedule referred to there.

8.5 The demonstration is not the service. A demonstration is arranged to show the product working well. It runs on prepared data, in a prepared studio, in favourable conditions. It is not a representation about how ABS Twin will perform on your data, with your catalogue, on your telephone line, in your languages, or at your volumes. Nothing said, shown or generated in a demonstration is a warranty, an offer, or a term of any contract.

8.6 Do not enter real client data into a demonstration. You must not provide, dictate, type, paste, upload or otherwise put into a Demo Surface any of the following:

1. personal data relating to your clients, customers, patients, staff or any other individual — including names, telephone numbers, email addresses, appointment histories or client lists;
2. health, clinical, treatment, diagnostic or medical information about any person;
3. payment card numbers, bank details, government identification numbers or passwords; or
4. anything you are under a duty of confidence not to disclose.

Use invented examples instead. If you provide such information despite this clause, you do so on your own responsibility and in breach of these Terms, and you should tell us immediately at the address in clause 18. On discovering such information — whether you tell us or we find it — we may, and normally will, delete or block it without notice; we may suspend or end your access to the Demo Surfaces under clause 16; and we are under no obligation to retain it, to return it, or to produce it to you.

8.7 What the demonstration Assistant will not do. The demonstration Assistant does not give medical, clinical, diagnostic, dermatological, aesthetic-procedure, dental, nutritional, pharmaceutical, legal, financial or insurance advice, and will decline such questions. It does not assess whether any treatment is suitable or safe for you. Questions of that kind are for a qualified professional.

8.8 Known limitations. AI systems of this kind produce outputs on a probabilistic basis. The demonstration Assistant may:

1. state something that is inaccurate, incomplete or out of date;
2. mishear or mistranscribe speech, particularly with background noise, accents, dialects, or switching between languages mid-sentence;
3. misunderstand an ambiguous request; or
4. be affected by the availability of the telephone, messaging, network or model services it depends on.

Do not rely on anything a Demo Surface tells you without checking it with us.

8.9 The demonstration line is not our complaints line. The number published for demonstrations is answered by an AI. The telephone number and address for complaints, staffed by our people, together with the complaint-tracking mechanism, are published in the Legal Notice & Company Identity (Imprint) and referred to in clause 18.

8.10 The demonstration line is not an emergency service. The demonstration telephone line and the demonstration messaging conversation are not an emergency, urgent-assistance, medical, safety or crisis service. They are answered by an AI. No person watches them continuously, and a message or call left on them may not be seen by anyone in time to help. Some matters are passed to our people automatically, but that is not a monitored channel and it must not be relied on in an emergency. If you have an emergency or need urgent assistance, contact the United Arab Emirates emergency services — police 999, ambulance 998, fire 997 — or a qualified professional. Do not use a Demo Surface to report an emergency, a safety concern or a medical problem.

9. Information on the Site is illustrative, not a guarantee

9.1 Information, not advice. Site Content is published for general information and to describe our product. It is not advice — professional, legal, medical, regulatory, tax, financial or otherwise — and must not be relied on as advice. Reading the Site, downloading a document from it, submitting a form, or taking part in a demonstration does not create any professional, advisory or contractual relationship between you and Carnelian.

9.2 Not current forever. Site Content is correct to the best of our knowledge at the date it is published, and it may become out of date. We are not obliged to update it, and we may change or remove any part of it at any time.

9.3 Illustrations are illustrations. Screenshots, sample conversations, sample transcripts, demonstration videos, mock data, example schedules, example messages and interface previews are illustrative. They show how the product is intended to work in the situation depicted. They are not representative guarantees of the results you will obtain, and they are not part of any contract.

9.4 Performance and outcome claims. Where the Site states a figure, a measured result or an outcome — for example about response times, message handling, coverage of hours, or any commercial effect — we publish with it a note explaining what it measures, over what period and on what data; the statement is a description of a measured result in the conditions stated, not a promise about your business; and it is subject to variation according to your configuration, catalogue, data quality, staffing, message volumes, languages and the availability of the third-party services described in clause 12.

9.5 No certifications are claimed. We do not hold, and the Site does not claim, any information-security certification, audit report, accreditation, quality mark or award. Where we describe a security or reliability measure, we describe the measure itself and not a third-party attestation of it.

9.6 Features described. The Site describes ABS Twin as it is offered from time to time. Some features are available only on certain plans, only in certain configurations, or only once a Studio's third-party messaging templates or telephone arrangements have been approved by the relevant provider. We identify a feature that is in development, in preview, or dependent on such an approval where we describe it. A feature so identified is described so that you know it exists: it is not offered, it may change or be withdrawn, and nothing said about it is a commitment. What is actually supplied to a Studio is what is set out in its Order Form and Service Description under the Master Subscription Agreement.

9.7 Prices. Where a price is published on the Site, we publish it together with all fees payable, the billing period and the currency. Prices published on the Site are stated in AED and exclusive of value added tax. Carnelian is not currently registered for UAE VAT, so no VAT is charged on a published price and the published price is the total payable for the item priced. VAT will be added only if and when Carnelian becomes registered, at the rate then applicable, and the Site, the Order Form and the invoice template are changed together when it is; until then the documents we issue are commercial invoices and not tax invoices. One convention now runs across the whole set: the Site and the commercial stack — the Refund & Cancellation Policy, clause 10.1.2 of the Master Subscription Agreement, clause 6.4 of the Order Form and clause 5.2.1 of the Billing Terms & Tax Invoice Template — all quote exclusive of VAT, and no VAT is added while Carnelian is unregistered. The Order Form still governs what is actually charged to a Studio. Where no price is published for a plan or an item, no offer is made and the price is agreed in an Order Form. A published price is information only (clause 2.5); the terms on which a subscription is actually charged, invoiced, cancelled or refunded are those of the Master Subscription Agreement, the Order Form, the Billing Terms & Tax Invoice Template and the Refund & Cancellation Policy, each of which is published before any subscription is entered into.

9.8 Offers, promotions and guarantees. Any offer, promotion, launch price, pilot arrangement or guarantee we publish is subject to its own published terms, is available only for the period and on the conditions stated, and may be withdrawn at any time before it is accepted. It takes effect only under an Order Form and the Master Subscription Agreement, and nothing said about it by any person outside those documents binds us (clause 22.5A).

10. Forms, enquiries and the waitlist

10.1 What the forms do. The Site may publish a waitlist or early-access form, a contact or enquiry form, and a demonstration-request form. The waitlist form records the email address you give, the studio name you give if you give one, the source of the referral, the country indicated by your connection, your browser's user-agent string and the date, so that we can tell you when ABS Twin becomes available to you.

10.2 Accuracy and authority. You must give accurate information, and you must not submit another person's contact details unless you are authorised to do so.

10.3 What we do with it. How we handle information submitted through the Site — including our roles, the providers we use, the transfers involved, and how long we keep it — is set out in the Privacy Policy, and the providers are listed in the Sub-processor List.

10.4 Marketing preferences. You may choose whether to receive marketing from us and by which channel — telephone, email or social media. You may tell us at any time that you no longer wish to receive marketing from us, or ask us to delete your waitlist entry, by writing to the address in clause 18 or using the routes described in the Privacy Policy. We act on such a request without undue delay. There is currently no self-service unsubscribe or deletion control; removal is handled by our people, by hand, on request. We do not treat submitting a form as consent to marketing on a channel you did not choose.

10.5 Bot protection. No automated bot-detection challenge runs on the forms published at abstwin.com as at the version date. A challenge does run on the public studio-application form and the public support form at app.abstwin.com, which are part of the Site under clause 1.3.1; it receives your IP address and a challenge token, and it is described in the Cookie & Tracking Notice and its provider listed in the Sub-processor List. If a challenge is added to a form published at abstwin.com, it will be described in the Cookie & Tracking Notice and listed in the Sub-processor List before it operates.

10.6 Submissions are not confidential. Unless we have signed a written confidentiality agreement with you covering it — for example a mutual non-disclosure agreement — any Submission is not treated as confidential and creates no obligation of confidence, no obligation to respond, and no obligation to refrain from using ideas, techniques or feedback contained in it. This clause does not apply to personal data, which we handle in accordance with the Privacy Policy and applicable data-protection law; it does not apply to material sent to an address published in clause 18 for legal notices or for security vulnerability reports, or to a Submission marked confidential which we accept as such in writing; and it does not affect any duty of confidence imposed by law.

10.7 Feedback. If you send us suggestions or feedback about ABS Twin, we may use them without restriction and without any obligation to you. We will not identify you as their source without your consent.

10.7A What we may do with a Submission. So that we can deal with what you send us, you grant us a non-exclusive, royalty-free, worldwide licence to use, store, copy and adapt a Submission for the purposes of responding to you, operating and securing the Site and the Demo Surfaces, keeping a record of what was said, and improving ABS Twin — other than by training, fine-tuning or evaluating an artificial-intelligence model, which clause 6.1A states we do not do. We will not publish a Submission, or attribute it to you, without your consent. Where a Submission contains personal data we handle it as described in the Privacy Policy, and this clause does not create any lawful basis that the Privacy Policy does not describe.

10.8 Children. The Site is intended for business users and is not directed to children. Please do not submit a form to us if you are under 18 years of age, do not use a Demo Surface if you are under 18, and please do not submit another person's details if that person is under 18. If we learn that a Submission or a demonstration interaction relates to a person under 18, we may delete it without notice.

10.9 What a submission confirms, and what we record. By submitting a Site form you confirm that you have read the version of these Terms published at https://abstwin.com/legal/terms at the moment of your submission. With each submission we record the version identifier and the stored content hash of the Terms then published, the date and time of the submission in UTC, the fact of the submission, the identity you gave us, the IP address and user-agent from which it was sent, and a stored render of the page as it was presented — so that both of us can later establish which text was published to you. That record is evidence of what was published; it does not make your submission an agreement to anything beyond these Terms, and it does not create a subscription (clause 2.5). The personal data involved is handled as described in the Privacy Policy.

11. Cookies and analytics

11.1 As at the version date of these Terms, the pages published at abstwin.com set no cookies of their own and write no local or session storage of their own, and the analytics we use to measure how the Site is performing are configured not to build a profile of you: no personal profiles are created, IP addresses are anonymised, session recording is off, and "do not track" signals are honoured. Two qualifications, so that the statement is exact. First, if you are also an ABS Twin Console user, a Console session cookie scoped to the wider abstwin.com domain may be technically present on your device while you visit those pages; it is not set by them, and it is described in clause 3.1 of the Cookie & Tracking Notice. Second, the public application and support pages at app.abstwin.com (clause 1.3.1) use session-management and bot-detection technologies, which are described in the Cookie & Tracking Notice.

11.2 The authoritative and versioned description of every technology used on the Site — its name, provider, purpose and duration — is the Cookie & Tracking Notice. If a technology is added, that Notice is updated and, where consent is required, we will ask for it before the technology is used. Clause 11.1 is a statement about the position recorded in that Notice at the version date; it is not a permanent guarantee, and that Notice governs.

11.3 Our website analytics are used for the Site only. They are not used inside the ABS Twin Console, and Studio or Guest data does not flow into them.

12. Third-party links and third-party services

12.1 Links. The Site may link to websites, resources or content operated by others. We do not control them, we do not endorse them, and we are not responsible for their content, their availability, their security, their terms or their handling of your information. Following an external link is at your own risk and subject to that operator's own terms.

12.2 Third-party services we depend on. The Site, the Demo Surfaces and ABS Twin depend on services operated by others — including messaging and social platforms, telecommunications carriers and SIP providers, artificial-intelligence model providers, hosting and infrastructure providers, application stores and payment processors (together, "Platform Providers"). We do not control their availability, performance, pricing, approval processes, rate limits, quality ratings, policy changes or enforcement decisions. Their acts, omissions, outages, throttling, policy changes, suspensions and discontinuations are outside the scope of what we undertake to provide through the Site.

12.3 Clause 12.2 is a statement of what we do and do not undertake. Nothing in it excludes any liability we have for our own negligence in integrating or configuring those services, to the extent that liability cannot lawfully be excluded.

12.4 The Platform Providers and other providers used in connection with ABS Twin are listed and described in the Sub-processor List.

13. Availability of the Site

13.1 We do not warrant that the Site will be available at any particular time, uninterrupted, error-free, or free of malicious code, and we give no uptime commitment for the Site. Any service-level commitment for ABS Twin itself, if one is given, is given only in the Service Level Agreement & Support Policy to a subscribing Studio, and no service level is offered for the Site or for the Demo Surfaces.

13.2 We may change, suspend, restrict or withdraw the Site or any part of it, including a Demo Surface, at any time, for maintenance, security, development or any other reason.

13.3 You are responsible for the arrangements needed to access the Site, including your device, your connection and your own protective measures against malicious code.

14. Our responsibility to you

14.1 Nothing here takes away a right that cannot be taken away. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under the laws of the United Arab Emirates — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross fault or wilful misconduct, for any pre-contractual disclosure duty that the law does not permit to be excluded, and for any mandatory right of a consumer. Every other provision of this clause 14, and every other limitation, exclusion or disclaimer anywhere in these Terms, is read subject to this clause 14.1 and applies only to the fullest extent permitted by applicable law.

14.2 Content and outputs. To the fullest extent permitted by applicable law, we are not responsible for any loss you suffer as a result of relying on Site Content, on an illustration or example, or on an output of a Demo Surface, in circumstances where clause 8.5, 8.8 or 9.1 to 9.4 made clear that the material was illustrative, indicative or capable of being inaccurate — or where you knew, or ought reasonably to have known, that the output was erroneous or the product of a technical failure. And, in any event, to the fullest extent permitted by applicable law and subject to clause 14.1, we are not responsible for any loss arising from reliance on an output of a Demo Surface, or on any material generated by an artificial-intelligence system and published on or made available through the Site, whether or not that material is described in the clauses named above.

14.3 Technical matters. Separately from clause 14.2, and to the fullest extent permitted by applicable law, we are not responsible for loss caused by the unavailability of, interruption to, or a technical fault in, the Site or a Demo Surface, or by an act, omission, outage or policy change of a Platform Provider or other third party as described in clause 12, or by any malicious code or unauthorised interference originating outside our systems.

14.4 Types of loss. To the fullest extent permitted by applicable law, and subject always to clause 14.1, we are not responsible for the following types of loss arising from your use of the Site or of a Demo Surface, whether direct or indirect and whether or not foreseeable at the time you first used the Site: loss of profit; loss of revenue; loss of anticipated savings; loss of business, contracts or opportunity; loss of goodwill or damage to reputation; loss of or damage to data; wasted management or staff time; wasted expenditure; the cost of obtaining substitute services; any liability you incur to a third party; and any fine or penalty imposed on you — and in any event any indirect or consequential loss.

14.4A What clauses 14.2 to 14.4 are, and are not. Clauses 14.2 to 14.4 operate in respect of claims arising out of or in connection with these Terms and your use of the Site. Nothing in them purports to exempt or to mitigate any liability arising from a harmful act where applicable law does not permit that, and clause 14.1 applies to them in any event. They describe the losses for which we do not assume responsibility; they do not cancel or diminish any right you have under applicable law to claim compensation.

14.5 Your own compliance. We do not warrant, and nothing on the Site should be read as warranting, that your use of ABS Twin will make you compliant with any law that applies to you, or that your own website, booking page, messaging practices, consent records or client communications comply with any law. Responsibility for your own compliance rests with you.

14.6 No effect on the subscription agreement. This clause 14 governs the Site only. The allocation of risk between Carnelian and a subscribing Studio is set out in the Master Subscription Agreement, and nothing in this clause 14 increases or reduces the limits set out there. Clause 14.8 states how a claim brought under these Terms interacts with those limits.

14.7 Who may rely on this clause. This clause 14 is given for the benefit of Carnelian and, to the extent permitted by applicable law, its affiliates, its officers, its employees, its contractors and its sub-processors, each of whom may rely on it. Save as stated in this clause 14.7, these Terms do not confer any benefit or right of enforcement on any person who is not a party to them, and the parties do not intend any provision of these Terms to be enforceable by any third party.

14.8 One limit, not two. Where you are a Studio, or a person acting for a business that has subscribed or subsequently subscribes to ABS Twin, any claim you bring arising out of the Site, a Demo Surface, or anything published or said before your subscription was entered into, is subject to, and counts towards, the aggregate limit of liability in clause 20 of the Master Subscription Agreement. You may not recover more than once, under these Terms and under that agreement, in respect of the same loss.

14.9 Connected claims. Claims arising from a connected series of events, or from the same or a substantially similar cause, are treated as a single claim for the purposes of clauses 14.8 and 14.10.

14.10 A limit for business users. Where you use the Site or a Demo Surface for the purposes of a business (clause 5.5) and clause 14.8 does not apply, our total liability arising out of or in connection with these Terms, the Site and the Demo Surfaces is limited in aggregate to AED 25,000. This clause 14.10 does not apply where you are not acting for the purposes of a business, and it is in every case subject to clause 14.1.

15. Your responsibility to us

15.1 You are responsible for your use of the Site. If you breach clause 6 (acceptable use) or clause 8.6 (no real client data in a demonstration), and we, or any person named in clause 14.7, suffer loss, a claim, a regulatory action or a third-party complaint as a direct result, you are responsible for that loss to the extent it was caused by your breach, and to the extent permitted by applicable law.

15.2 Clause 15.1 does not apply to the extent the loss was caused or contributed to by us or by any person named in clause 14.7, and it is limited to loss that is a direct and proportionate consequence of the breach.

16. Suspension and termination of access

16.1 These Terms apply while you use the Site. You may stop using the Site at any time.

16.2 We may suspend or end your access to the Site or to a Demo Surface where clause 6.4 or clause 8.6 applies, where we are required to do so by law or by a Platform Provider, or where continued access presents a security or legal risk.

16.3 Survival. Clauses 1.1, 1.3, 2, 3, 4, 5.3, 5.5, 6, 7, 8, 9, 10.6, 10.7, 10.7A, 10.9, 12, 13.1, 14, 15, 16.3, 17, 18, 19, 20, 21.1 and 22 survive the end of your use of the Site.

17. Complaints, and resolving a problem

17.1 Tell us first. If something on the Site or in a demonstration has gone wrong, please tell us. Our contact routes are in clause 18 and in the Legal Notice & Company Identity (Imprint), which also publishes the telephone number and address for complaints, when it is answered by our people, and the mechanism by which a complaint is logged and given a reference so that you can track it. Where that line is answered for limited hours, a complaint made outside those hours will be taken by our written intake, logged, given the same tracked reference, and answered when the line reopens.

17.2 Feedback and ratings. The Site provides a facility by which you can rate your experience of dealing with us and of our service. It is presented transparently and its results are not filtered to remove unfavourable feedback.

17.3 Amicable resolution first. Before either of us commences proceedings in relation to these Terms or the Site, that party will give the other written notice describing the matter — to you at the contact details you have given us, and to us at the notice address in clause 18 — and will allow 30 days for the parties to try in good faith to resolve it. This clause does not prevent either of us from seeking urgent interim relief, and does not prevent you from complaining to any competent authority at any time. A failure to follow this clause does not prevent you from bringing a claim; it may be taken into account in relation to costs.

17.4 Statutory and regulatory routes are unaffected. Nothing in this clause 17 prevents you from bringing a complaint to the competent consumer-protection authority, to the UAE Data Office in respect of personal data, or to any other competent authority. Routes for data-protection complaints are set out in the Privacy Policy.

18. Contacting us

19. Governing law and courts

19.1 Governing law. These Terms, and any dispute or claim arising out of or in connection with them or with your use of the Site (including a non-contractual dispute or claim), are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai as applicable in Dubai.

19.2 Courts. The courts of Dubai have non-exclusive jurisdiction to settle any such dispute or claim. This clause does not prejudice any mandatory right you have to bring proceedings in another forum, or to refer a matter to a competent authority or a dispute-resolution committee established under UAE law.

19.3 Data protection. Separately from clauses 19.1 and 19.2, the processing of personal data described in the Privacy Policy is governed by the UAE personal-data-protection legislation and, where they apply, by the other data-protection laws identified in that Policy. Choosing a governing law or a court in this clause 19 does not change which data-protection regime applies.

19.4 No arbitration and no waiver of collective rights. These Terms contain no arbitration agreement and no waiver of any right to participate in collective proceedings.

19.5 Access from outside the United Arab Emirates. Where you access the Site from outside the United Arab Emirates, nothing in this clause 19 limits any mandatory consumer or data-protection right available to you under the law of the place where you are resident.

19.6 A Studio's subscription is on a different footing. A Studio's subscription to ABS Twin is governed by the Master Subscription Agreement and the documents that form part of it, and those documents select DIFC law — expressly extended to non-contractual claims — with the DIFC Courts by express opt-in. That election governs the subscription; it does not govern these Terms, which remain on the law and forum in clauses 19.1 and 19.2, and it does not affect any mandatory right or forum preserved by clauses 19.2 and 19.5.

20. Language and Arabic version

20.1 These Terms are published in Arabic and in English at the same URL — https://abstwin.com/legal/terms — with a language toggle. There is no separate Arabic address; a /ar path is not used, so that a link, a citation or a printed reference resolves for a reader in either language.

20.2 From the date on which a legally reviewed Arabic text is published at that URL, and in respect of the period from that date, any conflict or inconsistency between the English and the Arabic texts is resolved in favour of the Arabic version, to the fullest extent permitted by applicable law and save where applicable law requires otherwise. Before that date this clause has no operation, because there is no Arabic text — and, as clause 20.4 states, before that date these Terms are not published either. The English version is provided for convenience and for readers who prefer it. The Arabic version is prepared and reviewed by UAE-qualified lawyers; a machine translation is not published and is not relied on.

20.3 Where any provision of these Terms is required by law to be provided in Arabic, the Arabic text of that provision governs.

20.4 Publication precondition. These Terms are published in Arabic and English together, and they are not published at all until a legally reviewed Arabic text exists. Publishing a consumer-facing page in English only is a breach in the criminal penalty band, so English-only publication is not an available interim course; and a prevalence clause pointing at a text that does not exist is worse than none. The Arabic is not translated from the English and then checked: the liability, exclusion, carve-out and savings provisions are drafted in Arabic by the reviewing Arabic-qualified UAE lawyer and back-translated into English and reconciled, with an independent back-translation, and any divergence resolved in drafting rather than left to clause 20.2 to settle after the fact. A right-to-left rendering check is run on numbers, dates, URLs, telephone numbers and money amounts before publication.

21. Changes to these Terms

21.1 We may change these Terms. When we do, we will publish the revised version at https://abstwin.com/legal/terms with a new version number and a new effective date, and, for so long as we publish the Site, we will keep the superseded versions accessible with their effective dates.

21.2 A change that, acting reasonably, we consider to be minor, clarifying, required by law, or made for security reasons takes effect when it is published.

21.3 A change that materially and adversely affects you will be flagged prominently on the Site for at least 30 days before it takes effect. A change is materially adverse if it would be so regarded by a reasonable person in your position.

21.4 We do not treat your continued use of the Site as your acceptance of a material change to any agreement between us. Where the law requires your agreement or your consent to a change, we ask for it.

21.5 This clause 21 does not permit us to change the Master Subscription Agreement or any other document in the studio contract stack. Changes to those documents are made only in accordance with their own change-control provisions.

22. General

22.1 Severability with read-down. If any provision of these Terms is held to be invalid, unlawful or unenforceable, it is to be modified to the minimum extent necessary to make it valid, lawful and enforceable while preserving its commercial intent; and where a limitation, exclusion or disclaimer is held to go further than the law permits, it applies as the greatest limitation, exclusion or disclaimer the law does permit. If a provision cannot be so modified, it is severed and the remaining provisions continue in full force.

22.2 No waiver. A delay or failure by either of us to exercise a right is not a waiver of that right, and a single or partial exercise does not prevent a further exercise.

22.3 Whole terms for the Site. These Terms, together with the documents they expressly refer to, are the whole of the terms on which we make the Site available. You acknowledge that in using the Site you do not rely on any statement, representation or assurance about ABS Twin other than those set out in these Terms and in the documents named in clause 2.2. Nothing in this clause 22.3 excludes or limits any duty of pre-contractual disclosure that applies by law and cannot be excluded, or any liability for fraud or fraudulent misrepresentation.

22.4 Assignment. We may assign or transfer our rights and obligations under these Terms to an affiliate, or in connection with a merger, acquisition or transfer of the business or the Site, on notice published on the Site. Where what is transferred includes personal data you have given us — for example a waitlist entry — we also tell you by the means by which you gave it to us, and the Privacy Policy governs what happens to that data. You may not assign your rights under these Terms.

22.5 No partnership or agency. Nothing in these Terms, and nothing in your use of the Site or of a Demo Surface, creates a partnership, a joint venture, an agency, a franchise, an employment relationship or a commercial agency between you and Carnelian. Neither of us may hold itself out as having authority to bind the other, to incur any obligation on the other's behalf, or to make any representation for the other. Any referral or introduction arrangement we operate is governed by its own written agreement and is not a commercial agency.

22.5A No one else speaks for us. No agent, introducer, reseller, distributor or other third party has authority to make any representation, warranty, promise, commitment, price, discount or variation on our behalf, or to accept an order for us. Only the documents named in clause 2.2, and these Terms in respect of the Site, bind us. Any statement inconsistent with them is of no effect. If someone has told you something about ABS Twin that matters to your decision, ask us to confirm it in writing at the address in clause 18.

22.6 Headings. Headings are for convenience and do not affect interpretation.

22.7 Interpretation. "Including" and "in particular" are not words of limitation. A reference to another Carnelian document named in these Terms is a reference to the version of that document in force at the relevant time, as published at the URL given for it.

22.8 Events outside our control. Performance of the operational commitments in clauses 8.4, 17.3, 21.1 and 21.3 is suspended for so long as an event outside our reasonable control prevents it — including an act, omission, outage, suspension or policy change of a Platform Provider — and we will perform as soon as we reasonably can.

Annex A — AI features: what each one does and what it does not

This annex describes the artificial-intelligence features of ABS Twin, feature by feature, so that a reader can see what each one does, what it does not do, whether it is in operation, and where it is governed. Only the features marked "Reachable from this Site" are governed by these Terms; the rest are described here for completeness and are governed by the documents named in the last column.

*The Status column states whether the feature is in operation. A feature marked as not in operation is described here so that the description is complete, and is not offered and must not be understood as available. The column is verified against the live build on the day this annex is published and at every review.*

Common to every feature above. Each of these features produces outputs on a probabilistic basis and can be inaccurate, incomplete or out of date. Each depends on services operated by others (clause 12). None of them is a medical device, and none of them diagnoses, treats, cures or prevents any medical condition. None of them is a source of medical, clinical or professional advice (clause 4.2).

AI disclosure, feature by feature. The voice features (A1 and A3) identify the Assistant as an AI assistant in the opening words of the call. The messaging features (A2, A4, A6 where it messages a guest, and, if it is ever enabled, A7) are configured never to present the Assistant as a human being and to confirm plainly that it is an AI if the guest asks. Features A5 and A8 do not communicate with a guest at all — A5 operates for the Studio's own staff, and A8 proposes a result for a person to review — so no disclosure to a guest arises from them.