Books the consultation. Knows when to hand over.
A clinic's front desk needs two things an ordinary bot can't do: book precisely against real practitioner availability, and know exactly where its job stops. Here is what ABS Twin does for a clinic — and, just as importantly, what it doesn't.
What it does for a clinic
- Answers and books, 24/7 — consultations and treatments, on your WhatsApp and phone, against each practitioner’s real availability and the durations you’ve set.
- Quotes only your catalogue. Services, prices, durations, who performs what. If it isn’t in your catalogue, it doesn’t say it.
- Sends the follow-ups — confirmation, reminders before, aftercare after, a feedback ask the next day.
- Tracks staff licence expiry so renewals don’t surprise you.
- Escalates the moment it should — a worried guest, a complaint, anything that sounds clinical goes to a person immediately, with the context.
- Tells every guest it’s an AI. Always.
What it deliberately does not do
- It gives no medical advice and makes no treatment recommendations.
- It is not a compliance, consent or medical-records system, and we don’t describe it as one.
- It doesn’t reassure a worried guest on your behalf — it brings the guest to you.
We’d rather a clinic find us modest than find us wrong. Everything above is true of the product today; what it grows into, we’ll say when it does.
Hear it with a clinic’s questions
Call +971 4 329 4347. Ask about a consultation; then ask it something it shouldn’t answer, and notice what it does instead.
Questions owners ask
Can it book a consultation as well as a treatment?
Yes — any service in your catalogue, against the practitioner's real availability, with the duration you've set for it.
Will it give medical advice or tell a guest what treatment they need?
No. It answers from your catalogue — what you offer, how long it takes, what it costs, who performs it — and books. Anything that sounds like a clinical question or a concern is handed to a person at the clinic.
What happens if a guest is unhappy or worried after a treatment?
It doesn't argue or reassure on your behalf. It calms the conversation, logs it, and escalates to you immediately with the context, so a clinician can follow up.
Does it keep track of practitioner licences?
It tracks licence-expiry dates for your staff so you see renewals coming. It is not a compliance system and doesn't claim to be one.
Is client data handled carefully?
Each clinic's data is isolated at the data layer; conversation data is hosted in the EU; your clinic's data is never used to sell to another business; and every change in the system is logged. The full picture is on our Security page.
Can it say it's a person?
No — it introduces itself as your clinic's AI assistant, always. For a clinic especially, that's the only acceptable posture.