ABS TWIN

Staff App End User Licence Agreement

Version v1.0 · Effective date: on publication · Applies to: the ABS Twin Staff App — the web application at staff.abstwin.com and staff-staging.abstwin.com, and the native iOS and Android builds of that application — the iOS build distributed today through Apple's TestFlight pre-release channel, and both builds through the Apple App Store and Google Play once released — and every individual who is asked to accept this licence at sign-in. It does not apply to the Console at app.abstwin.com or to any other ABS Twin surface.

Plain-language summary

This is the agreement under which you use the Staff App. It is short by the standard of these things, and you are asked to actually read it, because it is the one document in this set that you personally agree to — and it is where the limits on what you can claim from us are written down, which is exactly why we ask for your agreement rather than assuming it.

Six things worth knowing before the detail:

  1. This agreement is between you and Carnelian — the company behind ABS Twin. It is not with Apple, not with Google, and not with your studio. Your studio has its own agreement with us; yours is this one.
  2. The app is licensed to you, not sold, and it costs you nothing. Your studio pays for ABS Twin; you never pay us anything, and the app contains nothing to buy.
  3. You are asked to accept this licence at your first sign-in, on its own screen, by an affirmative tap — never by a pre-ticked box or by just carrying on. If the wording later changes in a way that matters, you are asked again — using the app is never treated as agreeing to something. Clause 4 describes the record of your acceptance, including the part of it that is still being built, in those words.
  4. The data you see in the app belongs to your studio and its guests, not to you and not to us. Using this app carries duties about that data — clause 6 lists them — and they are the same duties summarised in the Staff App Privacy Notice. Here they are contractual.
  5. What we promise about the app, and what we can owe you if something goes wrong, is limited — clauses 10 and 11. We say so plainly rather than burying it, and clause 11 explains why the limits are set where they are. Nothing in them takes away a right the law gives you that the law does not allow a contract to take away.
  6. When your studio removes your access, or its subscription ends, this licence ends with it. Your studio decides who has an account; we do not.

How we handle your personal data is not in this document — it is in the Staff App Privacy Notice, which is a transparency document rather than a contract, and which governs every description of processing.

1. Who this agreement is between

1.1 This End User Licence Agreement (the "licence") is a contract between you — the individual signing in to the Staff App — and Carnelian Technologies L.L.C-FZ ("Carnelian", "we", "us"), a Limited Liability Company licensed in Dubai, United Arab Emirates by the Meydan Free Zone under trade licence 2415615.01, with its registered address at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. Our full identity details are published in the Legal Notice. ABS Twin is the name of our product; Carnelian is the company and the party to this licence.

1.2 This licence is concluded between you and Carnelian only — not with Apple Inc. ("Apple") and not with Google LLC ("Google"). Carnelian, not Apple and not Google, is solely responsible for the Staff App and its content. Clause 16 sets out the terms that apply because the native builds are distributed through their stores, including terms that are stated for Apple's and Google's benefit.

1.3 Questions, complaints or claims about the Staff App go to us: info@contact.abstwin.com, or support@carnelian.tech, or +971 56 498 4007, or the registered address above, or https://abstwin.com/contact. For anything about your personal data: privacy@contact.abstwin.com.

2. Words used in this licence

  • Studio — the business that subscribes to ABS Twin and employs or engages you. It is the account holder; you are not.
  • Authorised User — an individual the Studio permits to use the Staff App. That is you, for as long as the Studio's permission stands.
  • Guest — an individual who books with, or contacts, a Studio.
  • Guest Data — personal data about a Guest that we process on the Studio's behalf. In the Staff App you are shown a deliberately small part of it.
  • the Assistant — the AI receptionist ABS Twin operates in a Studio's name. It is not part of the Staff App, but appointments it makes appear there.
  • Platform Provider — Apple or Google, in their capacity as operators of the app stores and the device platforms.
  • the Privacy Notice — the Staff App Privacy Notice, published at https://abstwin.com/legal/staff-app-privacy.
  • the Acceptable Use Policy — the Acceptable Use Policy, published at https://abstwin.com/legal/acceptable-use.

3. Where this licence sits among the other documents

3.1 Your Studio's agreement comes first, between us and the Studio. The Staff App is provided to you because your Studio subscribes to ABS Twin under its own agreement with us (the Master Subscription Agreement). The Studio is our customer; it decides who receives an account, what your role can see, and when your access ends; and its documented instructions govern the Studio's data shown to you. Nothing in this licence gives you rights against us under the Studio's agreement, and nothing in it changes anything between us and the Studio. A job title or role name in the app describes your access level; it does not determine, and is not evidence of, your employment status with anyone.

3.2 Which document governs what. Three rules, stated once so no clause has to fight another:

  1. Descriptions of processing — what data is collected, why, on what basis, for how long, and your rights — follow the Privacy Notice, which governs them for the Staff App.
  2. The way the app is to be used — the duties in clause 6 — is cumulative across this licence, the Acceptable Use Policy and the Privacy Notice's summary of them: where they differ, the most restrictive requirement applies to you.
  3. Liability, limitations, exclusions, remedies, the licence grant, termination and forum follow this licence as between you and us, and the Master Subscription Agreement as between the Studio and us.

4. How this licence is formed — and that it is free

4.1 You are asked, and asked properly. This licence is presented to you at your first sign-in, on its own screen, before the first screen that shows data, with the full text reachable from that screen before you agree to anything. You accept by an affirmative act — tapping Agree and continue on that screen, which stands between your sign-in and the first screen that shows data — and never by a pre-ticked box, by installing anything, or by simply carrying on.

4.2 The record — described as it is, not as we would like it to be. The wording you accept carries a version number — printed in the version block at the foot of this page — and your device records that you completed the acceptance and which wording version the screen carried. A server-side acceptance record — one that survives a reinstall or a new device, stores the exact wording you were shown and the language it was shown in, and sends a copy of the accepted wording to the work email address on your account — is being brought into operation, and this clause is updated, and the licence re-presented, in the version that records it as running. Until then, the published archive of this licence (clause 18, and the version block at the foot of this page) is how the wording in force at any date is established, and you can ask us at the routes in clause 1.3 to confirm which version was in force when you first signed in. One narrow seam is stated rather than hidden, in both halves: where a device's storage cannot be read at all — some private-browsing modes — the app today does not show the screen; and where the marker cannot be written after you agree, the screen simply shows again next time, with nothing recorded in between. Closing both halves travels with the same build as the server-side record.

4.3 If the wording changes. A change to this licence that alters what is agreed is put to you again on the same screen before you next use the app, and accepting it is what carries you forward. Your continuing to use the app is never treated as acceptance of a change (clause 18). A purely typographical change does not re-trigger acceptance, but it gets its own version number so the two are distinguishable.

4.4 If you do not agree. The Staff App cannot be used without this licence. The acceptance screen offers one forward control — Agree and continue — so if you do not agree, do not tap it: close the app. Not agreeing costs you nothing else: nothing further is collected at that screen, you are not penalised by us in any way, and nothing is reported to your Studio beyond the state of your access.

4.5 The app is free of charge to you. Your Studio pays for ABS Twin under its own agreement. You pay us nothing, you are never asked to, and the app contains no purchase, subscription, pricing or upgrade function of any kind. All fees for ABS Twin are governed solely by the Studio's agreement and its Order Form.

5. The licence we grant you

5.1 The grant. Subject to this licence, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to use the Staff App, for the purposes of your work for your Studio and for no other purpose, for as long as you remain an Authorised User of that Studio.

5.2 On Apple devices. For the iOS build, the licence in clause 5.1 is limited to use on Apple-branded products that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions — except that the app may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing. Nothing in this licence grants usage rules less restrictive than those Usage Rules.

5.3 Where the app is offered. The Staff App is offered for use by staff of Studios in the United Arab Emirates, and store availability is limited accordingly. The Privacy Notice explains why, and what it means for the law that protects you, at its clauses 13.6 and 20.4.

5.4 What is not granted. Everything not expressly granted is reserved. No intellectual-property right in the app, the Assistant, the ABS Twin name or marks, or the documentation is assigned or licensed to you or to the Studio by use, beyond the licence in clause 5.1.

6. The method of use — your duties

6.1 Why this clause exists. The app shows you personal data about other people — Guests of your Studio, and colleagues. This clause is the documented method of use of the Staff App: the way the app is to be used, agreed before you use it. The same duties are summarised in the Privacy Notice (its clause 18) and elaborated in the Acceptable Use Policy, which forms part of this licence; under clause 3.2(2) the most restrictive statement of a duty is the one that applies.

6.2 The duties. In using the Staff App you must:

  1. use it only for your Studio's business, and only for the appointments and records your role covers;
  2. keep your credentials to yourself and not share your login or your device session — which matters more than it might sound, because the Privacy Notice tells you plainly (its clause 10.6) exactly what stands behind your password today: a mandatory emailed one-time code, which is materially better than a password alone and is still not what a security questionnaire means by multi-factor authentication;
  3. not photograph, copy, export or forward a Guest's details, or any Studio data, to anyone outside your Studio's lawful processes;
  4. not attempt to reach data belonging to another Studio, another member of staff, or a Guest who is not yours to serve;
  5. not enter Restricted Data — as the Privacy Notice defines it at its clause 1.4, including clinical, diagnostic or treatment information of any kind — into any free-text field in the app; and
  6. report a lost or stolen device, or a suspected compromise of your account, to your Studio and to us immediately.

6.3 Why the method matters legally — stated openly rather than sprung later. Where a loss is caused or made worse by the claiming party's own act or omission, UAE law reduces the compensation recoverable accordingly. The method of use in this clause is what such an act or omission is measured against: a shared credential, an unreported lost device, a Guest's details forwarded off-platform are each a departure from the documented method. In addition, and only if and to the extent that you are a Consumer under applicable consumer-protection law, damage arising from use contrary to a documented method of use may fall outside the compensation right that law provides; that is stated as an additional point, never as the basis of this clause.

6.4 One duty carries criminal consequences of its own. Disclosing confidential information obtained in the course of your employment can be a criminal offence under UAE law — independently of this licence, of your contract with your Studio, and of anything we decide to do. We say so because a Guest's details leaving a studio on a member of staff's phone is the most likely incident this product will ever have, and a deterrent only works on someone who knows it is there.

7. Restrictions

7.1 You must not, and must not attempt to, and must not assist anyone else to:

  1. copy, modify, translate, adapt or create derivative works of the Staff App, except as applicable law expressly permits despite this clause;
  2. reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of the app, the Assistant, or any model or system underlying them;
  3. use the app, or any output of the Assistant, to build, train, fine-tune or improve any competing product, model or dataset;
  4. scrape, harvest or extract data from the app by any automated means, or access it by any means other than the interfaces we provide;
  5. sell, rent, lease, lend, distribute or sublicense the app or your access to it;
  6. remove, obscure or alter any proprietary notice in the app; or
  7. interfere with the security or integrity of the app, probe or test its vulnerability except as the security-research terms in the Privacy Notice (its clause 15.3) permit, or introduce any malicious code.

8. Confidentiality — and whose content is whose

8.1 Confidentiality. Guest Data and Studio data seen in the app are confidential. You must keep them confidential, use them only for your Studio's business, and this duty survives the end of your employment, of your access, and of this licence.

8.2 Our content stays ours. The Staff App, the Assistant and its configuration, and the documentation are and remain the property of Carnelian or its licensors.

8.3 What you create in the app is the Studio's record, and we take only a narrow licence to it. The content you can create in the Staff App is small, and we name it exactly: the satisfaction rating you can record against your own appointment — a rating alone, because the app deliberately collects no free-text note with it — and the note you can attach to a leave request. Both are the Studio's operational records. We claim no ownership of them. We take only a non-exclusive, royalty-free licence, limited to the purposes stated in the Privacy Notice at its clause 4.1, to host, store, transmit, display, back up and — where you or your Studio asks for support — read that content; worldwide because the platform runs on international cloud services; sub-licensable only to the providers named in the Privacy Notice at its clause 6.2 and only so they can perform the functions described there; and lasting only as long as the Studio's subscription plus the short tail our encrypted backups take to age out, or such longer period as a retention ground in the Privacy Notice at its clause 11.3 applies, for that ground only. That licence carries no right to train any AI model, and no perpetual or irrevocable grant.

9. The Assistant's output, notifications, and your privacy

9.1 What the Assistant's output is, and your part. The Assistant creates, changes and cancels appointments autonomously — it is not making suggestions for a person to approve — and, like any system of its kind, it can be wrong: a misheard name, a wrong service, a misread time. Nothing it produces is a clinical, diagnostic or suitability judgement, and nothing it produces is a guarantee of any booking outcome. Do not treat what the app shows you as verified. Check the service, the time and anything that matters clinically or commercially with the Guest in front of you before you act on it, and correct it in the app or tell reception if it is wrong. The duty of human oversight of the Assistant is your Studio's, under its own agreement with us; your part in it is that verification, and nothing more.

9.2 The medical line. ABS Twin, including the Staff App, is an appointment, roster and communication tool for a business. It is not a medical device. It does not diagnose, treat, cure or prevent any medical condition, and it gives no clinical, diagnostic or suitability advice. Nothing shown in the app is a medical record or a clinical instruction, and nothing in it should be relied on as one. Where a Guest's health matters to a service, the Studio's qualified professionals decide — not the app and not the Assistant. If you or a Guest have a question about a health condition, a medication, a reaction or a treatment's suitability, that is a question for a qualified healthcare professional, and nothing in this app is a substitute for asking one.

9.3 Notifications. Push notifications are optional. You are asked before your device is registered, you can turn them off at any time in your device's own settings — the operating system's control, which nothing in the app overrides — and no feature, content or benefit is withheld because you declined. What a notification can contain, and who else at your branch is notified of what you do, is set out in the Privacy Notice at its clause 7.

9.4 Your privacy. How we handle your personal data — and the very deliberate limits on what the app is shown about Guests — is described in the Privacy Notice, which governs every description of processing (clause 3.2(1)). It is a transparency document, not part of this contract, and nothing in this licence reduces any right it describes.

10. What we promise about the app — and the limits of the promise

10.1 The promise. We warrant to you that the Staff App will operate materially as the Privacy Notice and this licence describe it, and that we will provide the maintenance and support for it described in clause 16.2. This is a real promise with a real remedy, not a disclaimer dressed as one: if the app materially fails to conform and you tell us (clause 1.3), we will restore your access and correct the defect within 30 days; if we do not, you may end this licence by notice to us. Because the app is supplied to you at no charge, no refund can arise; the remedy is the correction, and ending the licence if we fail to deliver it.

10.2 The limits. Except for the promise in clause 10.1 and anything the law implies that cannot be excluded, the app is provided as available: we do not promise that it will be uninterrupted or error-free, and — to the extent the applicable law permits, and no further — all other warranties, express or implied, are excluded. Your statutory rights, including any right you hold as a Consumer under applicable consumer-protection law, are not affected by this clause.

10.3 The Apple warranty mechanic, stated because the store requires it. In the event of any failure of the iOS build to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you — which, the app being free of charge, is nil. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the app, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are our responsibility, not Apple's.

11. What we can owe you if something goes wrong

11.1 The cap. Subject to clauses 11.3, 11.4 and 11.8, the total aggregate liability of Carnelian arising under or in connection with this licence or your use of the Staff App — whether in contract, tort or otherwise, to the fullest extent the applicable law permits such liability to be limited, and no further — is capped at AED 2,000 (two thousand UAE dirhams).

11.2 Why the cap is what it is — the reasoning, because a bare number invites suspicion. The app is supplied to you at no charge, under a subscription paid for by your Studio. The commercial allocation of risk for the ABS Twin service sits in the Studio's own agreement with us, which carries its own, larger limits; your remedies against your Studio, as your employer, are unaffected by this licence; and the cap is set with those facts in mind — materially above the nominal sum in the app stores' standard licences, and as a considered allocation rather than an attempt to reduce liability to zero.

11.3 A higher limit where it matters most. For liability arising from our breach of clause 8 (confidentiality) or of our obligations in respect of your personal data, the cap in clause 11.1 is AED 10,000 (ten thousand UAE dirhams) instead. That figure is set against Carnelian's own resources, and it is reviewed — upward — when insurance cover for such liability is in place.

11.4 What is outside the cap entirely. Nothing in this clause 11 limits or excludes liability for: fraud or fraudulent misrepresentation; wilful misconduct or gross fault; death or personal injury caused by negligence; or any liability that cannot lawfully be excluded or limited. Naming these is what makes the rest of the clause honest.

11.5 Losses we do not accept. Subject always to clauses 11.4 and 11.8, neither party is liable to the other for loss of profit, loss of revenue, loss of anticipated savings, loss of opportunity, loss of goodwill, loss or corruption of data, wasted management time, or the cost of substitute services — in each case whether the loss is direct or indirect and whether or not it was foreseeable. We name the heads rather than relying on the label "indirect or consequential", because the label on its own excludes very little.

11.6 One incident is not paid for twice. Liability for connected events — a single event, or a series of events arising from the same root cause or the same continuing state of affairs, and no wider — is aggregated across this licence and your Studio's agreement with us taken together, and any sum recovered by anyone under one reduces, dirham for dirham, what remains available under the other. This rule works in both directions, it is an anti-double-recovery mechanism and not an extra exclusion, and it does not touch any remedy you have against your Studio.

11.7 Mitigation, your own part in a loss, and set-off. (i) Neither party may recover loss it could reasonably have avoided. (ii) Where a loss is caused or made worse by the claiming party's own act or omission — including, for you, a departure from the method of use in clause 6 — the compensation recoverable is reduced accordingly, as UAE law itself provides. (iii) Either party may set off only sums that are undisputed or finally determined; neither party's right of set-off is excluded.

11.8 If you are a Consumer, this clause bends to the law — and says so. If and to the extent that you are a Consumer under applicable consumer-protection law: nothing in this clause 11 limits, excludes or reduces any right to compensation, or any other right, that that law gives you and does not permit to be limited by agreement; the caps in clauses 11.1 and 11.3 expressly do not apply to any such claim; and any provision of this clause that such law renders void is severed under clause 20, leaving the rest standing for everything else. Nothing in this licence determines whether you are a Consumer.

11.9 Telling us about a claim — a fairness rule, not a time bar. A party claiming under or in connection with this licence must notify the other, with reasonable particulars, within 60 days of becoming aware of the circumstances giving rise to the claim. A failure to notify in time does not bar the claim; it reduces the liability only to the extent the delay has prejudiced the other party — for instance because records that would have answered the claim have, under the published retention schedule, aged out. This clause is mutual, and it does not vary any limitation period fixed by law.

11.10 What this clause cannot do. This clause does not, and cannot, reach liability the applicable law forbids limiting — including, under UAE law as it stands, liability for a harmful act. We state that boundary in the licence itself, because a limitation clause that admits where it ends is a limitation clause you can trust about what it covers.

11.11 Product claims and infringement claims are ours to answer, not Apple's and not Google's. As between us, Apple and Google: Carnelian, not Apple and not Google, is responsible for addressing any claim by you or any third party relating to the Staff App or your possession and use of it, including (i) product liability claims, (ii) any claim that the app fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer protection, privacy, or similar legislation. And in the event of any third-party claim that the Staff App, or your possession and use of it, infringes that third party's intellectual-property rights, Carnelian, not Apple, is solely responsible for the investigation, defence, settlement and discharge of the claim. Nothing in this clause enlarges what you can claim from us beyond the rest of this clause 11; it says who answers, not how much.

12. When this licence ends

12.1 Automatically. This licence ends, without notice from anyone, when your Studio's grant of access to you ends — because the Studio removes or does not renew your access, because you leave the Studio, or because the Studio's own subscription ends. Your Studio controls that grant, not us.

12.2 By you. You may stop using the app at any time, and you may end this licence at any time by deleting your account (the routes are in the Privacy Notice at its clause 12) or by notice to us.

12.3 By us — graduated, and for stated reasons only. We may restrict, suspend or end your individual access where you breach this licence or where your account presents a security or legal risk — a shared credential, an attempt to reach another Studio's records, the export of Guest data outside your Studio's lawful processes, a compromised device. Four conditions attach, and they are part of the right: (1) it is graduated — where the facts allow, we restrict before we suspend and suspend before we end, and we do the least that answers the risk; (2) notice — where the risk is not urgent, we tell you and your Studio first and give you an opportunity to put it right; where it is urgent, we act first and tell you both immediately afterwards, with the reason; (3) your Studio's service is not affected — we do not suspend the Studio's subscription, another user's access, or the Studio's data because of one account; and (4) it is a security measure, not a disciplinary one — we are not your employer, we take no view on your employment, and we say so to your Studio when we tell it what we have done.

12.4 What survives. The end of this licence, however it happens, does not end: clause 6 (the method of use, on which clause 11.7(ii) depends); clause 7 (restrictions); clause 8 (confidentiality and the content licence); clause 9.1 and 9.2 (the output statement and the medical line); clause 10.2 and 10.3 (the warranty limits); the whole of clause 11 (including its carve-outs, aggregation, contributory-fault and notification rules); clause 3 (where this licence sits); clause 15 (benefit for the people who work for us); the whole of clause 16 (the Apple and Google positions, maintenance responsibility, export compliance and third-party terms); clause 17 (entire agreement); clause 18 (notices); clause 19 (language); clause 20 (severability); clause 21 (law and forum); and this clause 12.4 itself.

13. Force majeure — with talking before terminating

13.1 Neither party is in breach of this licence for a failure or delay caused by an event outside its reasonable control — expressly including the suspension, throttling, deprecation or withdrawal of a service by a Platform Provider or another provider the app depends on, and action by a regulator. The affected party gives notice, and the affected obligations are suspended while the event continues; the app being free of charge to you, no question of fee relief arises.

13.2 Where the event does not make performance impossible but makes it materially more onerous, the parties will first discuss in good faith what adjustment to the affected obligations is reasonable. If no adjustment is agreed within 30 days of the notice, and the cause persists, either party may end this licence by notice. Nothing in this clause excludes or limits any relief for supervening hardship that the applicable law provides and does not permit to be excluded.

14. No commerce in the app

The Staff App carries no purchase, subscription, pricing or upgrade function of any kind, and never asks you for payment details. All fees for ABS Twin are governed solely by the Studio's agreement with us and its Order Form. If a screen in the app ever appears to ask you for money, it is not ours: close it and tell us.

15. The people who work for us

This licence is between you and Carnelian and confers no rights on anyone else, except that: our affiliates, officers, employees, contractors and sub-processors may rely on the limitations, exclusions and disclaimers in clauses 10 and 11 as if they were parties to this licence; and Apple has the rights stated in clause 16.3. No one's reliance under this clause enlarges what can be claimed in total beyond clause 11.

16. The app stores, maintenance, export, and third-party terms

16.1 Acknowledgement. This licence is concluded between you and Carnelian only — not with Apple and not with Google. Carnelian, not Apple and not Google, is solely responsible for the Staff App and its content, and neither Apple nor Google has any obligation or liability to you with respect to it.

16.2 Maintenance and support. Carnelian is solely responsible for providing maintenance and support for the Staff App. Support runs through your Studio in the first instance, because the Studio administers your account; you can also reach us directly at the routes in clause 1.3. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the app, and neither does Google.

16.3 Apple as third-party beneficiary. Apple, and Apple's subsidiaries, are third-party beneficiaries of this licence, and upon your acceptance of it, Apple will have the right — and will be deemed to have accepted the right — to enforce this licence against you as a third-party beneficiary of it.

16.4 Google. The Google Play build is distributed via Google Play, and nothing in this licence restricts any right granted to you under the Google Play Terms of Service or the Google Play store's own policies; where this licence and a right so granted conflict, the granted right prevails for the Play build. Google is not a party to this licence, is solely the platform through which that build is distributed, and bears no responsibility or liability for the app.

16.5 Legal and export compliance. You represent and warrant that (i) you are not located in a country that is subject to a United States Government embargo, or that has been designated by the United States Government as a "terrorist supporting" country; and (ii) you are not listed on any United States Government list of prohibited or restricted parties. You must also comply with the laws that apply to your use of the app, and with any applicable third-party terms of agreement when using it — for example, your mobile operator's data agreement and your device platform's own terms.

17. The whole agreement — with the carve-out that keeps it honest

This licence, together with the documents it names — the Acceptable Use Policy it incorporates, and the Privacy Notice for every description of processing (that is the one respect in which the notice speaks to this contract — clauses 3.2(1) and 9.4) — is the entire agreement between you and us about your use of the Staff App, and neither of us relies on anything said outside it. Except that nothing in this clause, or anywhere in this licence, limits or excludes liability for fraud or fraudulent misrepresentation, and nothing in it excludes any pre-contractual disclosure duty imposed by law that cannot be excluded by agreement.

18. Notices — and how changes reach you

18.1 We give you notice under this licence at the work email address on your account, with the same notice shown in the app alongside it — neither channel is relied on alone, and in-app notice on its own is never sufficient for a material change. A notice is treated as received on the next working day after sending, unless we are told delivery failed — in which case we re-send to any other address we hold for you and rely on the in-app notice in the meantime. You give us notice at the routes in clause 1.3.

18.2 Your continued use of the app is never treated as acceptance of a change to this licence. A change that alters what is agreed is put to you for fresh acceptance under clause 4.3, and until you accept it the previous version you accepted governs — or, if the change cannot lawfully be deferred, clause 12 applies rather than a deemed agreement.

19. Language

This licence is published at https://abstwin.com/legal/app-eula in English, and in Arabic from the date its legally reviewed Arabic text is published at the same address. From the date printed on that published Arabic text, in the event of a conflict between the two versions the Arabic version prevails to the fullest extent permitted by applicable law; before that date the English text is the only text, and no clause pointing at an Arabic text that does not yet exist has any operation.

20. Severability and read-down

If any provision of this licence is found unenforceable, it is modified to the minimum extent necessary to make it enforceable and given effect as modified; only if modification is impossible is it severed, with the rest of the licence unaffected. Any limitation or exclusion found invalid is replaced by the highest limitation the applicable law permits, rather than by none at all.

21. Governing law and forum

This licence, and any non-contractual obligation arising out of it, is governed by the federal law of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have non-exclusive jurisdiction over any dispute arising out of it. This is without prejudice to any mandatory right or forum available to you under the law applicable where you live or work, and to your right to complain to the competent data-protection authority. This licence contains no arbitration clause and no class-action waiver, and nothing in it requires you to bring a claim anywhere other than a court open to you.

Version v1.0 · Effective date: on publication

Supersedes: — no version of this licence has been published; every later version names the version it replaces here, and a material change is re-accepted under clause 4.3 rather than deemed.

Publisher: Carnelian Technologies L.L.C-FZ, a Limited Liability Company licensed by the Meydan Free Zone, Dubai, United Arab Emirates. Trade licence 2415615.01, valid to 25 January 2027. Registered address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E. Telephone: +971 56 498 4007.

Contact: info@contact.abstwin.com (general) · legal@contact.abstwin.com (legal notices) · support@carnelian.tech (corporate; alternative) · Data protection: privacy@contact.abstwin.com · Support: https://abstwin.com/contact

Published at: https://abstwin.com/legal/app-eula · Language: English now; the legally reviewed Arabic text is published at the same address when its review completes, and it prevails, to the fullest extent permitted by applicable law, from that date and not before (clause 19).

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Next review: on every Staff App release that changes what the app does; on any change to the store minimum terms; on issuance of the UAE PDPL Executive Regulations; and in any event within twelve months.